Sure, you can ask your dad, “Is there a port on the back that says HDMI 1? It should be, I don’t know, next to all the other ports…” Or you could have him point his iPhone at the back of the TV and show him which port is which. But often, it’ll be much faster for you to figure out what’s going on if you can see what you’re working with. It might be natural for someone to call you up with a question about their device, but only having their voice to go on when working through a problem can quickly turn into a problem of its own.ĭon’t get me wrong plenty of tech questions can be solved on a phone call. Please, if at all possible, don’t rely on a regular phone call to help your friends and family with a tech issue. Here are some tips to make things easier for both you and the ones you’re trying to help. Holiday gifts mean new tech for all, and new tech for all means fresh “tech support” headaches for you! You know your friends and family are going to have issues with their devices and gadgets it’s one thing to be able to help them in person, but if you live far away, servicing these issues remotely can be a struggle.
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